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FAQs

- ORDERS-


HOW DO I PLACE AN ORDER?

Choose the desired quantity if applicable, then click on "Add to Shopping Bag". You will be invited to create an account or check out as a guest. Simply follows the screens through until you receive confirmation that the transaction has been accepted.

*Product unavailable:

Among the otimo products you can purchase online, a product may temporarily be unavailable. In this event, you can click on 'Notify me' and u will be notified as soon as the product is back in stock.


IS IT SAFE TO PLAYCE ODERS ONLINE?

Ordering from otimo online is safe and secure. Once you click on "Checkout" you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.


WHAT METHODS OF PAYMENT DOES OTIMO ACCEPT?

otimo currently accepts all major credit cards which include: Visa, MasterCard, JCB & Union Pay. 


HOW DO I KNOW IF MY ORDER HAS BEEN TAKEN INTO ACCOUNT?

Once your order has been confirmed, you will be sent an order summary by e-mail. This contains the following information:

  • Order number
  • Order date
  • Payment Method
  • Delivery Method
  • List of items ordered
  • Total amount of the order

If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged.

To check your order status, please contact us by messaging us or email us. 

 


- SHIPPING -


TAIWAN:


HOW DO I QULIFY FOR FREE SHIPPING?

Free shipping in Taiwan on any order above NT$1000 (not including promotions)


HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders placed over the weekend will not be processed until the following business day. Please allow 3-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. I


WHAT SHIPPING METHODS DOES OTIMO OFFER?

Otimo offers President Transet Express  and 7-11 in-doors pick-up.


OVERSEA: 


DOES OTIMO SHIP OVERSEAS?

Absolutely! otimo ships to the following destinations:

Mainland China, HK, Macau, Japan, Korea, Malasia, Singapore, Indonesia, Vietnam

We hope to add more destinations to this list as we continue to expand!

 

WHAT INTERNATIONAL SHIPPING METHODS DOES OTIMO OFFER?

International orders are shipped with EMS or SF international and Dpex Express. International shipping takes between 14-21 business days. 

*Due to the evolving COVID-19 situation, international delivery to certain destinations are temporally suspended or delayed. It might take longer than usual. Thank you for your patience. 


HOW DO I QUALIFY FOR FREE INTERNATIONAL SHIPPING?

Yes! We also offer free international shipping on any order above NT$5000 (not including promotions)


IS MY PACKAGE SUBJECT TO CUSTOM FEE AND DUTY TAX?

Your package may be subject to customs fees calculated by, and paid to your local government. Otimo is not responsible for customs fees or duty taxes.